Guides

Bill,
This letter is long overdue but I have been out of town traveling for work. Many thanks for a job well done in a timely, professional way when fixing our black Lexus. Your employees were most courteous and helpful and enjoyable to work with. Thanks again and we are most appreciative.

Sincerely,
Barry P. of North St Paul

Ten Things to Know

1. Your car is the second largest investment you're likely to make.
Preserve its value and your safety by having it repaired professionally.

2. Never drive a car that could be unsafe because of damages.

3. Some insurance companies may want you to visit their drive-in claims
center before having your car repaired. You can do this, or you may leave your car at your collision repair shop and ask that the insurance company inspect the car there.

4. You are not required by law to obtain more than one estimate/appraisal.

5. You have the right to go to the repair shop of your choice.
Your insurance company can recommend a shop if you are undecided.

6. Differences in repair estimates are common. A lower estimate may not include all necessary work. If you're not sure why one estimate is different from another you've received, ask the shop manager.

7. Choose a shop that has uni-body repair equipment and employs certified technicians - (I-CAR or ASE, for example).

8. Ask if the shop will use genuine manufacturer (OEM) replacement parts.

9. Ask if the shop offers a repair warranty.

10. Let the collision repair shop you choose help you negotiate your claim with the insurance company, this often leads to a better deal.