Guides

With all the rushing around at the end of last year, I neglected to personally thank you for the work on my 2002 Explorer. Between my personal vehicles and the company vehicles we’ve had you work on a number over the years. We keep coming back to you because you’re local, we feel you treat us fairly, and because we feel you do exceptional work. If it hadn’t been for the odometer on my Explorer, I would have thought I had a brand new vehicle. Of course I expected the outside would look good after you repainted a couple of doors that got “keyed”, but to my surprise the inside was totally cleaned as well. I want you to know that I appreciate the attention to detail that you gave my Explorer. It always makes me feel good to drive a vehicle that looks good, and I felt very good the day I picked up my Explorer from your business.

Thanks again for your fine service,
Steve R. of Oakdale

Ten Things to Know

1. Your car is the second largest investment you're likely to make.
Preserve its value and your safety by having it repaired professionally.

2. Never drive a car that could be unsafe because of damages.

3. Some insurance companies may want you to visit their drive-in claims
center before having your car repaired. You can do this, or you may leave your car at your collision repair shop and ask that the insurance company inspect the car there.

4. You are not required by law to obtain more than one estimate/appraisal.

5. You have the right to go to the repair shop of your choice.
Your insurance company can recommend a shop if you are undecided.

6. Differences in repair estimates are common. A lower estimate may not include all necessary work. If you're not sure why one estimate is different from another you've received, ask the shop manager.

7. Choose a shop that has uni-body repair equipment and employs certified technicians - (I-CAR or ASE, for example).

8. Ask if the shop will use genuine manufacturer (OEM) replacement parts.

9. Ask if the shop offers a repair warranty.

10. Let the collision repair shop you choose help you negotiate your claim with the insurance company, this often leads to a better deal.