What do I do after an accident?

  • Notify Police Immediately.
  • Do NOT admit liability or discuss the accident with anyone except the authorities and your insurance company.
  • Write down the names, addresses, contact and vehicle information of all persons involved along with any witnesses.
  • Report the accident to your insurance company as soon as possible.
  • Contact the repair shop of your choice and have them tow your vehicle to the shop if it undrivable.
  • The collision center will assist you with your insurance claim.

What do I need to know before having my vehicle repaired?

  • Never drive a car that could be considered unsafe because of damages.
  • You are not required by law to aquire multiple estimates.
  • Your vehicle is one of your largest investments. Have it repaired properly by professionals.
  • A professional shop will explain the entire repair process to you.
  • Read and understand your auto insurance policy. Ask your agent to explain your coverage.
  • You have the right to take your vehicle to the shop of your choice.
    ~Your insurance company can not require you to go to a specific shop.
  • Differences in repair estimates are common. A lower estimate may not include all the necessary parts and repairs. ~Ask why the estimates are different.
  • Let the facility help you negotiate your claim with the insurance company, this often leads to a better deal.

What are my rights after a collision?

  • To have your vehicle repaired at the shop of your choice.
  • To require your insurance company to pay a reasonable cost to restore your vehicle to pre-accident condition.
  • To alternative transportation for a reasonable amount of time while your repairs are completed.
    ~If the accident was not your fault.

How do I choose a repair facility?

  • Referals from family and friends are a good source of information.
  • Look for certificates of continuing education and certification such as I-CAR and ASE.
  • Does the shop provide a computerized estimate that assures an accurate estimate of cost and labor?
  • Does the shop have precision frame and unibody equipment?
  • Ask to tour the shop. Look for cleaniness. Look at the shop manager's equipment. Does the measuring systems look like they are used? Look for MIG welders. Ask questions on the tour.
  • Look for friendly, professional and educated staff members.
  • Does the facility offer a written warranty?
  • Does the facility provide an itemized invoice of the repairs?
  • Does the facility use OEM parts?